Privacy Policy

Last updated: June 11, 2026

This website, bookvalleyusa.com, is operated by Kuldeep Kaur, sole proprietor, trading as Book Valley USA. In this Privacy Policy, "BookValleyUSA," "Book Valley USA," "we," "us," and "our" refer to Kuldeep Kaur, sole proprietor, trading as Book Valley USA.

At BookValleyUSA, we respect your privacy and want customers to understand how personal information may be collected, used, shared, and protected when they visit our website, place an order, contact us, or use our online store.

This Privacy Policy explains how BookValleyUSA collects and uses personal information through our website, products, services, checkout, customer support, and related store features.

By visiting or using our website, you acknowledge that you have read this Privacy Policy and understand how your information may be handled as described below.

Information We Collect

When you use our website or place an order, we may collect certain personal information depending on how you interact with our store.

This may include:

• Customer name
• Email address
• Phone number
• Billing address
• Shipping address
• Order details
• Payment confirmation details
• Items viewed, added to cart, purchased, returned, or cancelled
• Customer support messages
• Account login details, if you create an account
• Device information, such as browser type, IP address, device type, and website activity
• Cookie and tracking information used for website performance, analytics, and advertising

We only collect information that is needed to operate our store, process orders, provide customer support, improve our website, prevent fraud, and communicate with customers.

How We Collect Information

We may collect personal information in the following ways:

Information You Provide Directly

You may provide information when you place an order, create an account, subscribe to emails, contact customer support, request a return, or submit a form on our website.

Information Collected Automatically

Some information may be collected automatically when you visit our website. This may include cookies, pixels, analytics tools, browser information, IP address, pages viewed, and actions taken on the website.

Information From Service Providers

We may receive information from trusted service providers that help us operate our store, process payments, manage shipping, provide analytics, prevent fraud, or support marketing and advertising.

How We Use Your Information

BookValleyUSA may use personal information for the following purposes:

Order Processing and Fulfillment

We use customer information to process purchases, confirm orders, arrange shipping, send order updates, provide tracking information, handle returns, issue refunds, and respond to order-related questions.

Customer Support

We use your information to respond to questions about products, ISBNs, editions, shipping, delivery, returns, refunds, and other support requests.

Website Improvement

We may use website activity and analytics information to improve our store, make product pages easier to use, understand customer interest, and improve the shopping experience.

Marketing and Advertising

We may use information to send promotional emails, show relevant advertisements, measure advertising performance, and improve marketing campaigns.

You may unsubscribe from promotional emails at any time by using the unsubscribe link in our emails. Even if you unsubscribe from promotional emails, we may still send important non-promotional messages related to your orders, account, returns, refunds, or customer support.

Security and Fraud Prevention

We may use information to help detect fraud, protect customer accounts, secure transactions, prevent unauthorized activity, and keep our website and checkout process safe.

Legal and Compliance Reasons

We may use or retain information when required to comply with applicable laws, respond to lawful requests, resolve disputes, enforce our policies, or protect the rights of our business, customers, and service providers.

Payment Information

Payments on our website are processed through secure third-party payment providers. BookValleyUSA does not store full credit card or debit card numbers on our own systems.

Payment providers may collect and process payment details according to their own security and privacy practices.

Shopify and Store Technology

Our website may be powered by Shopify or other e-commerce service providers. These platforms help us operate the online store, manage checkout, process orders, support payments, provide analytics, and improve website functionality.

Information submitted through our store may be processed by Shopify and other service providers as needed to provide website and checkout services.

Cookies and Similar Technologies

Our website may use cookies, pixels, tags, and similar technologies to improve website performance, remember customer preferences, support checkout, understand website traffic, and provide relevant advertising.

Cookies may help us:

• Keep items in your cart
• Remember website preferences
• Understand how customers use our store
• Improve product pages and website performance
• Measure advertising and marketing results
• Show relevant ads on other websites or platforms

You can manage or block cookies through your browser settings. Please note that blocking some cookies may affect website functionality, including cart and checkout features.

Sharing Personal Information

We may share personal information with trusted third parties only when needed for business, operational, legal, or customer service purposes.

This may include:

• Shopify or our e-commerce platform provider
• Payment processors
• Shipping carriers
• Fulfillment partners
• Customer support tools
• Analytics providers
• Marketing and advertising partners
• Fraud prevention and security providers
• Professional service providers, if needed
• Government or legal authorities, when required by law

We do not sell customer personal information in the traditional sense of selling customer lists for money. However, under certain U.S. state privacy laws, sharing information for targeted advertising may be considered a "sale," "sharing," or "targeted advertising."

Targeted Advertising and Privacy Choices

We may use advertising tools that help show relevant ads based on customer activity on our website or other websites.

Depending on where you live, you may have the right to opt out of certain uses of personal information for targeted advertising, sale, or sharing as defined under applicable privacy laws.

You may contact us to request an opt-out at:

Email: support@bookvalleyusa.com

If you visit our website with a recognized privacy preference signal enabled, such as Global Privacy Control, we will treat that signal as an opt-out request where required by applicable law. This opt-out may apply to the browser and device used to submit the request.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information.

These rights may include:

• The right to request access to personal information we hold about you
• The right to request correction of inaccurate personal information
• The right to request deletion of personal information
• The right to request a copy of your personal information
• The right to opt out of targeted advertising, sale, or sharing where applicable
• The right to appeal a privacy request decision, where required by law
• The right not to be discriminated against for exercising your privacy rights

These rights may not apply in every situation and may be subject to legal limitations. For example, we may need to keep certain order records for tax, fraud prevention, legal, accounting, or business record purposes.

How to Submit a Privacy Request

To submit a privacy request, please contact us at:

Email: support@bookvalleyusa.com

Please include enough information for us to identify your order, account, or request. We may need to verify your identity before completing certain privacy requests.

If you are submitting a request through an authorized agent, we may require proof that the person is authorized to act on your behalf.

Children's Privacy

Our website is not intended for children under the age of majority in their location.

We do not knowingly collect personal information from children. If a parent or guardian believes that a child has provided personal information to us, they may contact us and request that the information be deleted, where required by law.

Data Security

We use reasonable safeguards to help protect personal information. However, no website, online service, payment system, or method of electronic transmission is completely secure.

Customers should avoid sending sensitive payment information, passwords, or confidential details through unsecured communication methods such as regular email.

Data Retention

We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

This may include keeping information to:

• Process and fulfill orders
• Provide customer support
• Handle returns and refunds
• Maintain business records
• Comply with tax, legal, and accounting requirements
• Prevent fraud and improve security
• Resolve disputes
• Enforce our policies

When personal information is no longer needed, we may delete, anonymize, or securely retain it as required by applicable law.

International Data Transfers

Some service providers may process or store information outside your state, province, or country.

By using our website, you understand that personal information may be processed in locations where privacy laws may differ from those in your area. Where required, we rely on legally recognized safeguards for international data transfers.

Third-Party Links

Our website may contain links to third-party websites, payment services, shipping tracking pages, apps, or platforms.

We are not responsible for the privacy practices, content, security, or policies of third-party websites. Customers should review the privacy policies of any third-party websites they visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website features, legal requirements, service providers, or privacy practices.

When we update this policy, we will revise the "Last updated" date at the top of this page. The updated version will be posted on our website.

Contact Us

If you have questions about this Privacy Policy, your personal information, or your privacy rights, please contact us:

Book Valley USA (operated by Kuldeep Kaur, Sole Proprietor) Shipping Address: 2405 O.D. Bancroft Dr, Pea Ridge, AR 72751, United States

Email: support@bookvalleyusa.com Website: bookvalleyusa.com