Shipping policy

Shipping Policy

At BookValleyUSA, we want customers to have clear and reliable shipping information before placing an order. This Shipping Policy explains where we ship, our processing time, estimated delivery time, tracking details, and what to do if there is a delivery issue.

Shipping Coverage

BookValleyUSA currently ships orders within the United States only.

We do not offer international shipping at this time. Orders with shipping addresses outside the United States may not be accepted or may be cancelled and refunded.

Free Standard Shipping

We offer Free Standard Shipping across the USA on all orders.

There are no standard shipping charges for eligible orders shipped within the United States.

Order Processing Time

Orders are usually processed and packed within 1 to 2 business days.

Business days are Monday through Friday, excluding U.S. holidays.

Processing time is separate from shipping/transit time. This means the delivery estimate begins after your order has been processed, packed, and handed over to the shipping carrier.

Estimated Delivery Time

Standard Shipping usually delivers within:

3 to 5 business days after the order ships

Delivery times are estimates only and are not guaranteed. Actual delivery may vary depending on the shipping destination, carrier operations, weather, holidays, high order volume, incorrect address details, or other service disruptions outside our control.

Shipping Carriers

We ship using major U.S. carriers such as:

USPS
UPS
FedEx

Carrier selection may depend on the destination, package size, order details, and available carrier service.

Tracking Information

Tracking is provided for all orders.

After your order ships, you will receive a tracking link by email. Tracking information may also appear on your order status page.

Please allow some time for the carrier to update tracking after the package has been shipped.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please make sure your shipping address includes the correct:

Full name
Street address
Apartment, suite, or unit number, if applicable
City
State
ZIP code
Email address and phone number

BookValleyUSA is not responsible for delays or delivery problems caused by incorrect, incomplete, or outdated shipping information provided by the customer.

Undeliverable Packages

If an order is returned to us as undeliverable because of an incorrect or incomplete address, we will contact you to confirm the correct address before reshipping.

Additional shipping charges may apply if the package needs to be shipped again.

If we are unable to contact you or the package cannot be delivered, the order may be handled according to our Return & Refund Policy.

Split Shipments

If your order contains multiple items, it may ship in more than one package.

If this happens, you may receive more than one tracking number. Split shipments do not create extra shipping charges unless otherwise stated during checkout.

Lost or Delayed Packages

If your package appears lost or delayed beyond the estimated delivery window, please contact us with your order number and details.

Email: support@bookvalleyusa.com

We will review the issue and help you with the next steps. In some cases, we may need to wait for carrier updates or work with the carrier to investigate the shipment.

Damaged Packages

If your order arrives damaged, please contact us as soon as possible with:

Your order number
Photos of the damaged package
Photos of the damaged item
A short explanation of the issue

Damaged items are handled according to our Return & Refund Policy.

Incorrect Items

If you receive an item that is different from what you ordered, please contact us with your order number and photos of the item received.

We will review the issue and help resolve it according to our Return & Refund Policy.

Contact Us

For shipping questions, tracking help, or delivery issues, please contact:

BookValleyUSA
2405 O.D. Bancroft Dr
Pea Ridge, AR 72751
United States