Return & Refund Policy

 

At BookValleyUSA, we want customers to shop with confidence. If there is an issue with your order, or if you need to return an eligible item, we are here to help.

30-Day Return Policy

We accept return requests within 30 days after delivery.

For this policy, “delivery” means the date your package is marked as delivered by the shipping carrier’s tracking information.

Return Eligibility

To qualify for a return, the book must be:

In the same condition as received
Unused, unread, and unmarked
Free from writing, highlighting, torn pages, stains, water damage, or missing parts
Returned with any included extras, inserts, or accessories, if applicable
In the original packaging, if applicable
Returned with proof of purchase, such as your order confirmation email or receipt

Books that show signs of use, damage caused after delivery, writing, highlighting, missing pages, or other condition issues may not be eligible for a refund.

How to Start a Return

To request a return, please contact us at:

Email: support@bookvalleyusa.com

Please include:

Your order number
The item or items you want to return
The reason for the return
Photos, if the item arrived damaged, defective, or incorrect

After we review your request, we will provide return instructions.

Approved returns should be sent to:

BookValleyUSA — Returns
2405 O.D. Bancroft Dr
Pea Ridge, AR 72751
United States

Items sent back without first contacting us and receiving return instructions may not be accepted.

Free Return Shipping Label

For approved returns, we provide a free prepaid return shipping label by email.

The return label will include instructions on how and where to send your package. Please use the label provided so the return can be tracked and processed correctly.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery. If your book arrives damaged, defective, or different from what you ordered, contact us within 30 days of delivery.

Please include your order number and clear photos of the issue so we can review it quickly.

For damaged, defective, or incorrect items, we will work with you to resolve the issue. Depending on the situation and item availability, we may offer a replacement or refund.

Change-of-Mind Returns

Change-of-mind returns are accepted within the 30-day return window, as long as the item meets our return eligibility requirements.

The book must be unused, unread, unmarked, and returned in the same overall condition as received.

Sale Items

Sale items may be returned under the same return conditions listed in this policy, unless the product page clearly states otherwise.

Non-Returnable Items

Gift cards are non-returnable.

We may also be unable to accept returns for items that are used, marked, damaged after delivery, missing parts, or returned outside the 30-day return window.

No Restocking Fees

We do not charge restocking fees for approved returns.

Exchanges

The fastest way to receive a different item is to return the eligible item you already received and place a new order.

If the issue is due to a damaged, defective, or incorrect item, please contact us first so we can help resolve the problem.

Refunds

Once we receive and inspect your return, we will notify you whether the refund is approved.

If approved, the refund will be issued to your original payment method within 7–10 business days after inspection.

Refunds are issued for the eligible item price and applicable taxes, if any. Shipping charges, if any were paid, may be refunded only when required by law or when the return is due to our error, such as a damaged, defective, or incorrect item.

Please remember that your bank, credit card company, or payment provider may take additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at:

Email: support@bookvalleyusa.com

If the Returned Item Does Not Meet Eligibility

If a returned item does not meet the return conditions in this policy, the refund may be declined.

Examples include books with writing, highlighting, torn pages, stains, water damage, missing parts, or signs of use. In that case, we will contact you with the next steps.

Contact Us

For return, refund, or order-related questions, please contact:

BookValleyUSA
Email: support@bookvalleyusa.com
Address: 2405 O.D. Bancroft Dr, Pea Ridge, AR 72751, USA